At Beauty and Services, we respect your privacy and are committed to handling personal information in connection with our website, online booking system, and spa services. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit an enquiry, make a booking, contact us by phone or WhatsApp, or visit our spa location for services.

By using this website or interacting with our business, you agree to this Privacy Policy.

1. Who We Are

Beauty and Services operates a spa and wellness business through beautyandservices.in and provides appointment-based services at its spa location. Bookings may be initiated online, but services are provided only at our approved spa premises.

For privacy-related questions, you may contact us at:

Business Name: Beauty and Services
Website: beautyandservices.in
Phone: [Insert active business phone number]
Email: [Insert official business email]
Address: [Insert correct spa address]

2. Scope of This Policy

This Privacy Policy applies to:

  • visitors to our website,
  • customers who submit booking requests,
  • customers who contact us by phone, WhatsApp, or other communication channels,
  • customers who visit our spa location,
  • information collected through forms, cookies, analytics, or payment-related workflows connected to our website.

3. Information We Collect

We may collect the following categories of information:

a) Information you provide directly

When you contact us or book a service, we may collect:

  • your name,
  • phone number,
  • WhatsApp number,
  • email address,
  • booking details,
  • preferred service,
  • preferred appointment date and time,
  • messages, notes, or requests you submit,
  • any other details you voluntarily provide.

b) Information collected automatically

When you use our website, we may automatically collect technical and usage information such as:

  • IP address,
  • browser type,
  • device type,
  • operating system,
  • date and time of access,
  • pages visited,
  • clicks and interactions,
  • referral source,
  • approximate location data based on IP.

c) Transaction and payment-related information

If you make a payment, advance payment, or booking-related payment, information may be processed through third-party payment providers. We do not intend to store full card or banking details on our own servers unless clearly stated otherwise.

d) Communication records

We may keep records of calls, WhatsApp messages, enquiry forms, appointment requests, complaint communications, and other business-related interactions for operational, quality, security, legal, and dispute-resolution purposes.

4. How We Use Your Information

We may use your information for any legitimate business purpose, including to:

  • respond to enquiries,
  • schedule, confirm, modify, or cancel appointments,
  • provide spa services,
  • verify booking authenticity,
  • prevent fake, abusive, suspicious, or unauthorized bookings,
  • communicate by phone, WhatsApp, SMS, or email,
  • send appointment reminders and service-related updates,
  • process or verify payments,
  • maintain internal records,
  • improve website performance and user experience,
  • protect our staff, business, premises, systems, and customers,
  • investigate misuse, misconduct, inappropriate requests, fraud, chargebacks, or unlawful activity,
  • comply with legal, regulatory, tax, accounting, security, or law-enforcement requirements,
  • market our services where permitted by law.

5. Consent to Business Communication

By submitting your details through the website, booking form, call, WhatsApp, or any related enquiry method, you consent to being contacted by Beauty and Services for purposes including:

  • booking confirmation,
  • appointment coordination,
  • service updates,
  • payment-related communication,
  • customer support,
  • promotional or follow-up communication, where legally permitted.

You are responsible for ensuring that the contact details you provide are accurate and belong to you or are used with proper authorization.

6. No Obligation to Accept Every Booking

Submission of details on the website does not guarantee booking acceptance. We reserve the right to review, verify, reject, cancel, or ignore any enquiry or booking request at our sole discretion, including where we believe information is incomplete, false, suspicious, abusive, inappropriate, unlawful, or operationally unsuitable.

We may use collected information to identify and restrict repeated misuse, fake bookings, or behavior that may harm our business.

7. Sensitive, Inappropriate, or Unlawful Requests

If a user submits unlawful, abusive, indecent, threatening, misleading, or inappropriate communications or requests, we reserve the right to:

  • retain relevant records,
  • deny service,
  • block future bookings,
  • share information with professional advisors or authorities where necessary,
  • take action to protect our staff, premises, and legal rights.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • keep the site functioning properly,
  • remember preferences,
  • monitor traffic and usage behavior,
  • improve performance,
  • support advertising, analytics, and business reporting.

By continuing to use the website, you agree to such use unless you disable cookies in your browser settings. Blocking cookies may affect website functionality.

9. Sharing of Information

We do not sell personal information as a general business practice. However, we may disclose or share information where necessary for business operations, including with:

  • hosting providers,
  • website developers,
  • payment processors,
  • messaging or communication platforms,
  • analytics providers,
  • professional advisors,
  • legal, police, regulatory, or government authorities,
  • any service provider reasonably required for running the website or spa business.

We may also disclose information where we believe it is necessary to enforce our rights, investigate misuse, reduce risk, recover losses, prevent fraud, or comply with law.

10. Data Retention

We may retain personal information for as long as we consider reasonably necessary for:

  • booking records,
  • business administration,
  • customer support,
  • fraud prevention,
  • legal compliance,
  • accounting and tax records,
  • dispute handling,
  • security and operational protection.

We may retain certain records longer where necessary to protect the business, defend claims, maintain evidence, or comply with applicable legal obligations.

11. Data Security

We take reasonable technical, administrative, and organizational measures to protect information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no website, server, or communication method is completely secure, and we do not guarantee absolute security.

You use the website and submit information at your own risk.

12. Third-Party Services

Our website may rely on third-party services such as:

  • hosting services,
  • payment gateways,
  • WhatsApp or phone communication tools,
  • maps,
  • analytics tools,
  • booking or form plugins.

We do not control the independent privacy, security, or operational practices of third-party platforms. Your use of those services may also be governed by their own policies and terms.

13. User Rights and Requests

Where applicable law gives you rights regarding your data, you may request access, correction, or deletion of certain personal information. Any such request will be subject to:

  • verification of identity,
  • our legal and business recordkeeping needs,
  • operational necessity,
  • fraud prevention,
  • dispute or claim preservation,
  • any other lawful basis for retaining the information.

We may refuse, limit, or defer requests where permitted by law or where necessary to protect the business or comply with legal obligations.

14. Children’s Privacy

This website and our services are not intended for children acting independently without lawful authorization. If we believe information has been submitted improperly, we may remove or restrict it at our discretion.

15. International or Cross-Platform Communication

If you contact us through third-party platforms or access the site from different locations or networks, your information may be processed through systems used by our service providers. By interacting with us, you understand and accept that some data handling may involve such third-party systems.

16. Business Protection and Reservation of Rights

Nothing in this Privacy Policy limits our right to:

  • verify customers and bookings,
  • maintain internal risk records,
  • protect our staff and premises,
  • defend claims,
  • preserve evidence,
  • investigate suspicious or abusive conduct,
  • comply with lawful requests,
  • modify internal processes required for safe and lawful business operations.

17. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time without prior notice. The latest version posted on the website will govern your use of the site and related interactions from the date of posting.

18. Contact Us

For privacy-related communication, contact:

Beauty and Services
Website: beautyandservices.in
Phone: 9618871122