Welcome to Beauty and Service. These Terms and Conditions govern your use of our website, online booking system, and spa services. By accessing this website or booking an appointment with us, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Our Services

Beauty and Service is a spa business that allows customers to view and book spa-related services online. All services are provided only at our spa location. We do not offer home service or doorstep service.

Our spa provides only lawful, professional, and legitimate wellness and beauty services. We do not provide any illegal, inappropriate, or prohibited services under any circumstances.

2. Eligibility

By using this website or booking a service, you confirm that:

  • the information you provide is true and accurate,
  • you are legally capable of entering into a booking,
  • you will use the website only for genuine enquiries and appointments.

We reserve the right to refuse or cancel any booking made with false, incomplete, misleading, or suspicious information.

3. Online Booking

Customers may book services through our website. A booking request is subject to confirmation by our team. Submission of a booking request does not automatically guarantee final appointment acceptance.

We may contact you by phone, WhatsApp, SMS, or email to confirm, reschedule, or clarify your appointment details.

4. Spa Location Only

All appointments and services are provided only at our registered spa premises. Customers must visit the spa location for the booked service.

We do not provide:

  • home service,
  • hotel room service,
  • outcall service,
  • doorstep service,
  • private location service.

Any request for such services will be rejected.

5. Lawful and Professional Services Only

Beauty and Service strictly operates as a professional spa and wellness business. We maintain a zero-tolerance policy toward:

  • illegal services,
  • indecent or inappropriate requests,
  • misconduct with staff,
  • abusive or threatening behavior,
  • any activity that violates applicable law.

If any customer behaves inappropriately or requests prohibited services, we may immediately refuse service, cancel the booking, remove the person from the premises, and take any further action considered necessary.

6. Pricing and Payments

All service prices shown on the website are subject to change without prior notice. The price applicable to your booking will be the price displayed or confirmed at the time of booking.

Payments may be collected online, in advance, partially in advance, or at the spa location, depending on the service and booking process.

We reserve the right to cancel or withhold service where payment is incomplete, disputed, or unsuccessful.

7. Cancellations and Rescheduling

Customers should cancel or reschedule appointments within a reasonable time before the scheduled appointment slot.

In case of repeated no-shows, last-minute cancellations, misuse of booking slots, or suspicious bookings, we reserve the right to:

  • refuse future bookings,
  • require advance payment,
  • cancel confirmed appointments.

If we need to cancel or reschedule due to staff availability, operational reasons, safety issues, or unavoidable circumstances, we will make reasonable efforts to inform you and offer an alternative slot where possible.

8. Arrival and Delay Policy

Customers are expected to arrive on time for their appointment. Late arrival may reduce the effective service time or require rescheduling, depending on availability.

We reserve the right to cancel or shorten an appointment if a customer arrives excessively late.

9. Health, Safety, and Customer Responsibility

Customers must inform us before service about any relevant health condition, allergy, skin sensitivity, injury, medical concern, or other issue that may affect the service.

By booking a service, you acknowledge that:

  • you are responsible for providing accurate health-related information,
  • services are taken at your own discretion,
  • our spa may refuse or modify a service if it is not suitable or safe.

We are not responsible for issues arising from inaccurate, incomplete, or undisclosed health information provided by the customer.

10. Right to Refuse Service

We reserve the right to refuse service or entry to any person for reasons including but not limited to:

  • inappropriate conduct,
  • illegal or suspicious requests,
  • intoxication,
  • abusive behavior,
  • harassment of staff,
  • safety concerns,
  • non-compliance with spa rules,
  • false booking details,
  • hygiene or health concerns that may affect safe service delivery.

11. Customer Conduct at the Spa

All customers are expected to behave respectfully toward staff, other customers, and the spa environment. Any rude, abusive, threatening, vulgar, or unlawful behavior is strictly prohibited.

Any damage caused to spa property, furniture, fixtures, equipment, or interiors due to customer misconduct may result in recovery of repair or replacement costs.

12. No Guarantee of Specific Results

Spa and wellness services are intended for relaxation, grooming, and general well-being. Individual results may vary from person to person depending on body condition, skin type, health status, and other personal factors.

We do not guarantee any specific medical, therapeutic, cosmetic, or personal outcome unless expressly stated.

13. Website Use

You agree not to use this website:

  • for unlawful purposes,
  • to submit fake or misleading booking details,
  • to attempt unauthorized access,
  • to disrupt website operation,
  • to copy, misuse, or exploit website content without permission.

We may restrict or block access to users who misuse the website.

14. Intellectual Property

All content on this website, including text, design, logos, images, branding, graphics, and service descriptions, belongs to Beauty and Service unless otherwise stated.

You may not copy, reproduce, republish, or distribute any website content without prior written permission.

15. Privacy

Your use of the website is also subject to our Privacy Policy. Any personal information submitted through the website, booking form, or direct contact channels will be handled according to our privacy practices.

16. Third-Party Tools and Payment Providers

Our website may use third-party services such as payment gateways, messaging platforms, maps, hosting services, analytics tools, or booking plugins. We are not responsible for the independent policies, downtime, or actions of such third-party services.

17. Limitation of Liability

To the maximum extent permitted by law, Beauty and Service shall not be liable for any indirect, incidental, special, consequential, or business-related loss arising from:

  • use of the website,
  • appointment delays,
  • service unavailability,
  • customer-provided misinformation,
  • third-party platform issues,
  • events beyond reasonable control.

Nothing in these terms excludes liability where such exclusion is not permitted under applicable law.

18. Changes to Services or Terms

We reserve the right to modify:

  • services,
  • pricing,
  • business policies,
  • booking procedures,
  • website content,
  • these Terms and Conditions

at any time without prior notice. Updated terms will apply once posted on the website.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with the website or services shall be subject to the jurisdiction of the competent courts of [Insert City/State].

20. Contact Information

If you have any questions about these Terms and Conditions, you may contact us at:

Business Name: Beauty and Service
Website: beautyandservice.in
Phone: 9618871122